Tel: +1 345-949-0360
2nd Floor, Crighton Building, 256 Crewe Road
Ofice Hours: 8:30 - 5PM Monday - Friday
Ian's passion: “Exceptional CUSTOMER experience and competition”
Ian’s success story goes from starting as a Serviceman in 1983 to Chief Operating Officer in 2004 and to Regional Vice President for Customer Experience in 2008 before retiring from Cable & Wireless (T/A LIME) in 2013.
Ian is a member of the Information Communications Technology Authority Board of Directors and is currently the Director of E-Government for the Cayman Islands Government.
He worked his way through many areas of the technical operations in Cable & Wireless (Cayman Islands) Ltd. before becoming a Senior Manager with responsibilities for customer service, sales and marketing where he further developed his passion for customer experience.
He has extensive experience in: Financial Performance Management, Operations Management, Business Process Reengineering, Project Management, Customer Experience Strategy, Customer Services, Business & Consumer Sales, Human Resource Management and Network Operations.
-Technical – BTEC HND
-Numerous Engineering & Manufacturer courses–Managerial
-International Executive Development Program @ Insead
-Numerous training courses in leadership, management, customer services and project management